Discover how CERAGEM’s Wellness Program can benefit your company and employees.

CERAGEM PH

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CERAGEM PH

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  • HOME
  • PRODUCTS
    • CERAGEM V4
    • PAUSE M4
    • COMPACT P590
    • GOODLE MAT
  • V4 PRODUCT DETAILS
    • V4 - HOW TO USE
    • V4 12 FEATURES
    • V4 17 MASSAGE MODES
    • V4 PRINCIPLES
    • V4 TECHNOLOGY
    • V4 THERMAL THERAPY
    • V4 CERATONIC PROJECTORS
    • V4 VIDEO COLLECTIONS
  • CERAGEM BLOG
  • BENEFITS
    • BODY CONDITION BENEFITS
    • HEALTH BENEFITS
    • WELL-BEING BENEFITS
  • CORPORATE RECHARGE AREA
  • CREDENTIALS
    • ACCREDITATIONS
    • CLINICAL TRIALS
    • RECOMMENDATIONS
  • CUSTOMER CENTER
    • FAQ
    • V4 HOME-OFFICE TRIAL
    • REPAIR & WARRANTY
    • DEALERS-SERVICE CENTERS
    • ABOUT US
  • More
    • HOME
    • PRODUCTS
      • CERAGEM V4
      • PAUSE M4
      • COMPACT P590
      • GOODLE MAT
    • V4 PRODUCT DETAILS
      • V4 - HOW TO USE
      • V4 12 FEATURES
      • V4 17 MASSAGE MODES
      • V4 PRINCIPLES
      • V4 TECHNOLOGY
      • V4 THERMAL THERAPY
      • V4 CERATONIC PROJECTORS
      • V4 VIDEO COLLECTIONS
    • CERAGEM BLOG
    • BENEFITS
      • BODY CONDITION BENEFITS
      • HEALTH BENEFITS
      • WELL-BEING BENEFITS
    • CORPORATE RECHARGE AREA
    • CREDENTIALS
      • ACCREDITATIONS
      • CLINICAL TRIALS
      • RECOMMENDATIONS
    • CUSTOMER CENTER
      • FAQ
      • V4 HOME-OFFICE TRIAL
      • REPAIR & WARRANTY
      • DEALERS-SERVICE CENTERS
      • ABOUT US
  • HOME
  • PRODUCTS
    • CERAGEM V4
    • PAUSE M4
    • COMPACT P590
    • GOODLE MAT
  • V4 PRODUCT DETAILS
    • V4 - HOW TO USE
    • V4 12 FEATURES
    • V4 17 MASSAGE MODES
    • V4 PRINCIPLES
    • V4 TECHNOLOGY
    • V4 THERMAL THERAPY
    • V4 CERATONIC PROJECTORS
    • V4 VIDEO COLLECTIONS
  • CERAGEM BLOG
  • BENEFITS
    • BODY CONDITION BENEFITS
    • HEALTH BENEFITS
    • WELL-BEING BENEFITS
  • CORPORATE RECHARGE AREA
  • CREDENTIALS
    • ACCREDITATIONS
    • CLINICAL TRIALS
    • RECOMMENDATIONS
  • CUSTOMER CENTER
    • FAQ
    • V4 HOME-OFFICE TRIAL
    • REPAIR & WARRANTY
    • DEALERS-SERVICE CENTERS
    • ABOUT US

Repair & Service Of CERAGEM Products

Repair

Maintenance

Maintenance

We carry out repairs professionally and according to the manufacturer’s specifications. 

Maintenance

Maintenance

Maintenance

Would you like to have your CERAGEM unit professionally serviced and thus increase its lifespan? We would be happy to help you. 

Spare Parts

Maintenance

Spare Parts

If necessary, we will only replace defective parts on your device. 

For expert repair & service, dial us now: ceragem repair

0917-509-4625 Globe0998-581-2093 Smart02 -8703-4625 Landline

CERAGEM DEMO CENTERS/SHOWROOM & A/S CENTERS

METRO MANILA AREA

CERAGEM PH VISAYAS AVENUE DEMO CENTER
Dealer: Mary Jane Calaje
Address:  3rd floor, Maria Socorro Kiokhe, 388 Visayas Ave, Quezon City
Contact Number:
Globe: (0917) 806-4886
Smart: (0998) 533-2434
Facebook PAGE: Ceragem PH Metro Manila

CERAGEM ORTIGAS DEMO CENTER
Dealer: Zen O. Goli
Address: No. 206 Riverside Subd. Bldg. 2, Ortigas Ave. Ext. Corner Riverside Subd., Pasig City
Contact Number:
Globe: (0917)509-1945
Smart: (0921)373-8717
Facebook PAGE: Ceragem Branch - Philippines


VISAYAS


CERAGEM BACOLOD SHOWROOM
Dealer: Rommel Bucsit
Address: Unit 108, Del Rio Building, BS Aquino Drive, Agustin St., Brgy 5, Bacolod City
Contact Number:
Globe: (0905)327-3286
Smart: (0951)355-2408
Facebook PAGE: Ceragem Bacolod

CERAGEM FREE TRIAL & A/S CENTERS

SOUTH LUZON AREA

CERAGEM MARINDUQUE CENTER
Dealer: Geralyn R. Katada
Address: Brgy. Murallon, Boac, Marinduque.
Contact Number:
Globe: (0916)651-5002
Smart: (0908)653-2926
Facebook PAGE: CERAGEM MARINDUQUE

VISAYAS AREA


CERAGEM CEBU BULACAO CENTER
Dealer: Carlo Canencia
Natalio B. Bacalso Ave,
Bulacao, Talisay, Cebu

Sun: (0933)861-6265
Globe: (0977)265-0185
Landmark: Beside Chinabank

CERAGEM JM BASA ILO-ILO CENTER
Dealer: Irene Joy Bonbon
Address: Unit 2-E, 2nd floor, E. Villanueva Bldg., Aldeguer cor. JM Basa Street, Iloilo City
Contact Number:
Globe: (0997)851-2353
Facebook PAGE: Ceragem JM Basa IC (Iloilo Center)

CERAGEM TACLOBAN CENTER
Dealer: Meshyl Gudin
Address: 2nd flr.,Brgy.14,
Justice Romualdez St.,Tacloban City, Leyte
(infront of Gaisano Central)
Contact Number:
Globe: (0945)497-7881
Landline: (053)520-1007
Facebook PAGE: Nameshka Goo Din (shyl)

CERAGEM BAYBAY CENTER
Dealer: Marian"Kai"Santos
M.L. Quezon St. Baybay, Leyte
Contact Number
Smart: (0929)577-6062
Globe: (0935)164-0927
Facebook Page:

MINDANAO AREA

CERAGEM PIGCAWAYAN CENTER
Dealer: Airah Sapal
Address: Pob 3, Pigcawayan, North Cotabato
Contact Number:
Globe: (0997)372-0461
Smart: (0907)236-7007
Facebook PAGE:

AUTHORIZED AFTER SALES SERVICE CENTERS

METRO MANILA AREA

QUIRINO HIGHWAY A/S CENTER
Queen Naldoza
Address: 532 Quirino Highway, Brgy Talipapa, Quezon City
Contact Number:
Globe: (0906)460-0918
Smart: (0947)588-4358
Facebook PAGE: Ceragem Quirino Highway

NORTH LUZON AREA

BALAGTAS A/S CENTER
Dorothy Lacdan
Address: 3A's & E Bldg., McArthur Highway, 2 Borol, 1st Balagtas, Bulacan
Contact Number:
Smart: (0939)147-5891
Facebook PAGE: Ceragem Philippines

FLORIDABLANCA A/S CENTER
Mario Saavedra
Address: 191 Gasak, 1 Brgy., Valdez, Floridablanca, Pampanga
Contact Number:
Globe: (0966)730-8973
Smart: (0921)227-4224
Facebook PAGE: Ceragem Floridablanca

BAGUIO A/S CENTER
Jennifer Bendian Dirksen
#8 Verdepino Drive, Lexber Heights, Camp 7, Baguio, Benguet
Smart: (0919)954-9550


SOUTH LUZON AREA

STA. CRUZ, LAGUNA A/S CENTER
Dennis Colis
Address: Blk 7, Lot 65, Lynnville Phase 8, Brgy. Bagumbayan, Sta. Cruz, Laguna
Contact Number:
Globe: (0965)778-4876
Smart: (0999)530-2749
Facebook PAGE: Ceragem Sta Cruz

BALAYAN, BATANGAS A/S CENTER
Analene Hernandez
Address: 108 Concordia St. Barangay 2, Balayan, Batangas
Contact Number:
Globe: (0945)811-7282
Smart: (0907)269-2887
Facebook PAGE: Ceragem Balayan

PILI, CAMARINES A/S CENTER
Maribel Aguilar
Address: Brgy., Old San Roque, Pili, Camarines Sur (Besides Brgy hall)
Contact Number:
Globe: (0917)827-6191
Smart: (0919)438-0989
Facebook PAGE: Ceragem Pili

SORSOGON A/S CENTER
Alva Dela Merced
Address: GRP Bldg. Burgos St. Brgy. Polvorista, Sorsogon City (infront Agribank)
Contact Number:
Globe: (0927)302-2623
Smart: (0946)527-5353
Facebook PAGE: Ceragem Sorsogon

VISAYAS AREA


MINGLANILLA A/S CENTER
Dealer: Carlo Canencia
Address: TIBER,WARD 1, Poblacion Minglanilla, Cebu City (Beside U.V.Minglanilla Campus)
Contact Number:
Sun: (0933)861-6265
Globe: (0977)265-0185
Facebook PAGE: Ceragem Minglanilla


ORMOC A/S CENTER 

Dealer: Marian"Kai"Santos 

Address: Real St. cor. San Nicolas St., Brgy District 21, Ormoc City, Leyte Contact Number: Smart: (0929)577-6062 Globe: (0935)164-0927 Landline (053)5607385 Facebook PAGE: Ceragem ORMOC branch

DUMAGUETE CITY A/S CENTER
Marcela Arricivita
Address:  San Jose St. Poblacion Sibulan, Negros Occidental (near Dungganon Lending)
Contact Number:
Globe: (0906)288-3654
Facebook PAGE: Ceragem Dgte

MINDANAO AREA

GENSAN A/S CENTER
Mercynoli Quizo
Address:Vergene Arcade, SLR Building, Purok 4, Brgy., Calumpang, General Santos City
Contact Number:
Globe: (0950)015-8957
Facebook PAGE:

LUPON A/S CENTER
Bebelyn Paquera
Address: Superferry, Public Market#2, 2nd flr Botica Liza, Lupon, Davao Oriental
Contact Number
Smart: (0938)854-7465
Facebook PAGE:


ZAMBOANGA A/S CENTER

Gina Gongob

2nd floor, Bahian Bldg., East Pob., Rizal, Zamboanga Del Norte

Contact Number:

(0926) 898-8090

Facebook PAGE: Gina Gongob (Gina)

Contact Us For Repair & Service Request

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CERAGEM PH Head Office

No. 125, Malinao, Pasig, Metro Manila, Philippines

0998 581 2093 Smart 0917 509 4625 Globe 02 8703 5132 Landline

Hours

Mon

07:00 am – 04:00 pm

Tue

07:00 am – 04:00 pm

Wed

07:00 am – 04:00 pm

Thu

07:00 am – 04:00 pm

Fri

07:00 am – 04:00 pm

Sat

Closed

Sun

Closed

WARRANTY POLICY

CERAGEM V3/V4 WARRANTY POLICY

(CGM EB-1101/1901) 

Limited Home Use Warranty 

(For Products Sold Within the Philippines Only)


Jademud Corp.(“Duly Authorized sole distributor of CERAGEM products in the Philippines”) extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of the CERAGEM V3/V4 (CGM EB- 1101/1901). All other CERAGEM products, if expressly warranted, are governed by the terms and conditions set forth in a separate express warranty.


Any other use of the CERAGEM V3/V4 (CGM EB-1101/1901) shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of the CERAGEM V3/V4 (CGM EB-1101/1901) will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty.


The Limited Warranty applies to the following components of the CERAGEM V3/V4 (CGM EB-1101/1901) only, for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as the CERAGEM V3/V4 (CGM EB-1101/1901) remains in the possession of the original purchaser, or, for a gifted CERAGEM V3/V4 (CGM EB-1101/1901), the owner of the original registration attached to that CERAGEM V3/V4 (CGM EB-1101/1901).


MAIN AND SUPPORTING FRAME: 12 MONTHS

CERAGEM warrants the main and supporting frame against defects in workmanship and materials for a period of 12 months from the date of original delivery.


MAIN BODY MAT, SUPPORTING MAT, AND CONNECTING PARTS: 12 MONTHS


CERAGEM warrants the components and all original parts of the CERAGEM V3/V4 (CGM EB-1101/1901), including components of its main body mat and supporting mats, remote control, and 9 & 3-ball projector, against defects in workmanship and materials for a period of 12 months from the date of original delivery.


CERAGEM will cover the costs, including shipping costs, for defective parts and repair labor services to be performed at our affiliated facilities, or parts and shipping costs to a customer’s home for the designated period as defined by the terms of the Limited Warranty, based on the original date of delivery. Except where applicable law requires otherwise, in-home repair labor is not covered.

EXCLUSIONS & LIMITATIONS

Who and what is covered:
1. The original owner of the CERAGEM V3/V4 (CGM EB-1101/1901) purchased within the Philippines.
2. The CERAGEM V3/V4 (CGM EB-1101/1901) must remain in the possession of the original purchaser.
3. This Limited Warranty is not transferable.
4. CERAGEM requests that the original owner register the CERAGEM V3/V4 (CGM EB-1101/1901) at CERAGEM’s website: www.ceragemphilippines.com, which will help CERAGEM in providing efficient warranty service.
Please note, however, that failure to register the CERAGEM V3/V4 (CGM EB-1101/1901) does not diminish the original purchaser’s warranty rights.
For a CERAGEM V3/V4 (CGM EB-1101/1901) purchased as a gift, please provide the name and contact information of the giftee at the time of purchase.
CERAGEM will not use personal information for any reason other than to better serve its customers. CERAGEM will not share personal information with any outside parties for any purpose other than to administer this Limited Warranty.
If a defect arises in the CERAGEM V3/V4 (CGM EB-1101/1901) or a warranted component within the applicable Limited Warranty period, the purchaser’s sole and exclusive remedy is for CERAGEM to, at CERAGEM’s sole and absolute discretion to the extent permitted by law, either replace or repair the defective or malfunctioning CERAGEM V3/V4 (CGM EB-1101/1901) or component with the same or a comparable model.
Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law. 

WHAT IS NOT COVERED?

1. Any other CERAGEM products or services, non-CERAGEM products or labor, units that are, or that CERAGEM reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller, units purchased or used outside the Philippines, and units missing serial numbers.
2. Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation, or repair (other than that caused by a CERAGEM authorized service technician).
3. Use of the CERAGEM V3/V4 (CGM EB-1101/1901) with parts or accessories from third parties, or with parts or accessories not originally intended for or compatible with the CERAGEM V3/V4 (CGM EB-1101/1901), or any use contrary to the instructions in the CERAGEM User Manuals.
4. Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind, electrical wiring, power reduction, power fluctuation or power failure from whatever cause, unusual atmospheric conditions, collision, introduction of foreign objects, or modifications that are unauthorized or not recommended by CERAGEM.
5. Incidental or consequential damages. CERAGEM is not responsible or liable for indirect, special, incidental, or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts. CERAGEM does not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to service fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits, or transportation.
6. Equipment used for commercial purposes or for any use other than a single-family or household.
7. Any attempt to move or repair equipment creates a risk of injury and property damage. CERAGEM is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair, or attempted repair of equipment by anyone other than CERAGEM authorized service technician.
8. All moves or repairs attempted by you, or your agents are undertaken AT YOUR OWN RISK and CERAGEM shall have no liability for any injury to person or property arising from such attempted moves or repairs.
Where permitted by law, replacement units, parts, and electronic components reconditioned to as-new condition by CERAGEM, or its vendors may sometimes be supplied as warranty replacement and constitute fulfillment of warranty terms. 

HOW TO OBTAIN WARRANTY SERVICE

To be eligible for service under this Limited Warranty, you must contact the CERAGEM Support Team and provide CERAGEM with the serial numbers of your CERAGEM V3/V4 (CGM EB-1101/1901).


You may be asked to provide the dated receipt, or other proof of purchase indicating the date purchased.


You must contact the CERAGEM Support Team upon discovering any nonconformity or defect. Claims must be made within the specified warranty period.


Questions or Concerns?
Contact the CERAGEM Support Team if you believe you need service: 0917-509-4625 Globe or 0998-581-2093 Smart or email us at: ceragemphilippines2023@gmail.com

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CERAGEM PH

Corporate Address: JADEMUD CORP. No. 125, A. Luna St. (formely Justice Ramon Jabson St.) Malinao, Pasig City, Philippines 1600

(0917) 509 4625 Globe (0998) 581 2093 Smart

JADEMUD CORP. is the sole supplier and distributor of CERAGEM products in the Philippines and is duly authorized by CERAGEM Co. Ltd., South Korea to use the CERAGEM brand name, the logo, and all the CERAGEM marketing materials and represent the "CERAGEM Philippines" or "CERAGEM PH."  


© 2024 CERAGEM All Rights Reserved. CERAGEM and the CERAGEM logo are registered trademarks of CERAGEM Co. Ltd. in Korea and other countries. Content may not be copied, reproduced, transmitted, distributed, downloaded, or transferred in any form or by any means without consent from CERAGEM.  

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