Please email us at ceragemphilipines2023@gmail.com if you cannot find an answer to your question.
You can purchase CERAGEM products at our authorized centers or showrooms or through our official website. https://ceragemph.com/ceragem-wellness-lounge. For more details, visit our "Authorized Dealers" page to find the nearest branch.
Yes, we offer free trials at our CERAGEM centers across the Philippines. Visit our [Authorized Dealers] page to book your session today! Or you can avail of our free HOME/OFFICE TRIAL program. Please see the Home/Office Trial page for more details.
CERAGEM V3, V4 and Compact 590 comes with a standard one-year warranty parts and service covering manufacturing defects. CERAGEM Goodle Mat covers 6 months warranty. For warranty options, and repair services, please refer to the [Repair, Service & Warranty] section on our website.
Yes, you can pay through credit card pero straight payment po muna. You can call your bank to convert it into installment. You can also contact us directly at 0952 471 1947 or 0917 192 2358 for more information. We're here to help!
CERAGEM devices aim to:
While CERAGEM products are not medical devices intended to treat or cure specific medical conditions, many users report relief from symptoms such as pain and stiffness associated with chronic conditions. However, results may vary, and it’s advisable to consult your doctor.
Yes, CERAGEM products are designed for regular use. Many users experience optimal benefits by using the thermal massager daily or several times a week.
Yes, CERAGEM products like the Master V4 are USFDA-cleared, ensuring they meet safety and efficacy standards for health devices.
To maintain your CERAGEM massager, regularly wipe it with a clean, dry cloth. Avoid using water or chemical cleaners on the internal components. It’s essential to follow the user manual for specific care instructions.
Based on Compact P590 product, the maximum temperature of warmth function is 60℃. For first time users, the recommended temperature is 40~50℃.
For Goodle Mat, for short use, the temperature can be set from medium to maximum setting depending on the condition. When using it while sleeping, do not set it to a high or maximum setting; instead, set it to medium or a lower setting.
Everybody has different extent of feeling against the temperature, therefore you may set the temperature appropriate to yourself to comfortably use the product. However, attention should be paid to low temperature burn, so please be careful so that certain part of body may not to be exposed to high temperature for a long time.
CERAGEM has no known harmful side effects. However, first-time users may experience temporary reactions as the body adjusts.
Think of it like returning to exercise—after your first workout, it’s normal to feel some soreness a day or two later. How your body responds will depend on your current condition and activity level.
If you haven’t been physically active or have stiffness in your back muscles, you may feel mild discomfort during or after your first few sessions as the rollers gently stretch and stimulate your spine. This is normal and temporary.
As you continue using CERAGEM, your body gradually adapts. Each session becomes more comfortable, and most users soon begin to feel relaxed, refreshed, and energized.
Some individuals may also experience what is commonly referred to as a “healing response”—a short-term adjustment process as the body responds to improved circulation and stimulation. These reactions vary from person to person but are not harmful and typically pass quickly.
If you have any concerns or would like guidance, we’re always here to help. With consistent use, your body adapts faster—allowing you to fully enjoy the benefits of CERAGEM.
The CERAGEM Master V4 introduces several enhancements over the Master V3 to improve comfort, customization, and usability:
The V4’s upgrades provide a more refined, versatile, and user-friendly massage experience.
The session duration on the CERAGEM V4 depends on the mode you select. Here’s a breakdown:
The optimal session length should be adjusted based on your individual needs, bodily condition, and comfort level.
For best results, we recommend starting with one session per day, particularly if you’re new to CERAGEM or thermal massage therapy. This frequency allows your body to adjust to the healing response of the therapy.
After becoming comfortable with daily sessions, you can gradually increase to twice a day if needed, especially if managing chronic pain or stiffness. However, it’s essential to listen to your body; everyone’s response can vary. Taking days off as needed and maintaining a consistent routine over weeks or months will help you experience the full benefits of the CERAGEM products.
It depends. Using CERAGEM more than twice daily is generally not necessary for most users. However, some people managing specific conditions may benefit from additional sessions. We suggest consulting with a CERAGEM expert to determine what’s suitable for your needs.
Back Shu points are acupuncture points on the spine that are linked to different organs and systems in the body, according to traditional Oriental medicine. CERAGEM products target these points during sessions to support physical and emotional health.
Yes, CERAGEM products like the Master V3/V4 are 510k USFDA-cleared, ensuring they meet safety and efficacy standards for health devices. V4 was approved for muscle relaxation, improvement blood circulation, relief of pains and stiffness in muscles and joints, and relaxation of arthritis related arthralgia.
In the case of V4, the general rated power consumption is 190W, According to the Ceragem Institute of Technology's measurement, the power consumption is similar to 3 indoor fluorescent lamp.
V3/V4 can be used from 30 to 65 degrees, but the degree of feeling varies depending on the person. For first time users, the recommended temperature is 40~50℃. However, for proper use, it is recommended to use around 50° C. And for long time users and for therapeutic purposes, it can set it to 60 to 65° C for optimal result.
In particular, when using the semi-automatic / manual mode (when exposed to a specific part for a long time), it is recommended to lower the temperature by 5 degrees below the normal operating temperature because you have to be careful low temperature burns.
Master V3/V4 has passed the standard specifications & the maximum permissible weight is 135kg. In addition, no matter how heavy a person is, the weight is dispersed when he/she lies down, so there is no problem with the use.
V3/V4 is a product with excellent space utilization efficiency, by virtue of its sliding style which can be unfolded and folded.
- When the product is unfolded: Length 700mm X Breadth 2,040mm X Height 450mm (±5mm)
- When the product is folded: Length 700mm X Breadth 1,280mm X Height 450mm (±5mm)
※ Difference between when unfolded and when folded: approximately 80cm
The weight of V4 product is as follows:
■ Product weight (including box weight): 62kg(±3kg)
Care Instructions
CERAGEM PH
JADEMUD CORP. is the sole supplier and distributor of CERAGEM products in the Philippines and is duly authorized by CERAGEM Co. Ltd., South Korea to use the CERAGEM brand name, the logo, and all the CERAGEM marketing materials and represent the "CERAGEM Philippines" or "CERAGEM PH."
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